FAQ

Do you offer free shipping?

Yes. We offer free shipping on all orders.

How long does shipping take?

Orders are processed within 1–2 business days and typically delivered within Germany in 3–5 business days.

What is your return policy?

We provide free returns within 30 days of delivery.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

How can I contact customer support?

Email: suppoert@Gunther.shop

Phone: +49 37362 7171

What are your customer service hours?

Monday–Friday, 9:00 AM – 5:00 PM (CET)

Where is Gunther located?

Hauptstraße 67, 09548 Seiffen/Erzgebirge, Germany

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

How quickly do you respond to inquiries?

We aim to respond to all customer inquiries within 24–48 business hours.